Ticketless Parking

Ticketless Parking

We are turning our carparks to ticketless! Shoppers may enter/exit the carpark directly by tapping the payment card of your choice at the carpark entry/exit station.

✅ Visa Card
✅ Mastercard
✅ My Debit Card
✅ Touch ‘n Go Card

No more tickets, no more queue for payment! It’s easy, just tap & go when you park with us! Please refer to the FAQ Q1 for the implementation status of each mall. 

FAQ (English)

1. Where will the ticketless parking be implemented?

The ticketless parking system has been implemented in the following malls :

  • 3 Damansara
  • Sungei Wang Plaza
  • Gurney Plaza
  • East Coast Mall
  • The Mines
  • Queensbay Mall

To enter and exit the mall, you can simply tap your Touch ‘n Go card or use your NRIC, MyDebit, VISA/Mastercard debit/credit card (Bank Card) at the car park entrance and exit. Please ensure the selected card has sufficient funds for the payment before entering.

The parking rates remain the same, without any additional changes. Kindly stay tuned with us for any future updates of parking rates.

Kindly ensure that your VISA or Mastercard Debit/Credit Card/MyDebit are payWave enabled.

Kindly refer to the parking rate at respective mall at item no. 15.

Please proceed to Fire Command Centre (FCC) or car park office. Our staff will provide you with an immediate assistance. Kindly refer to item no.14.

There is no penalty fee if you are able to provide the Touch ‘n Go card/VISA or Mastercard Debit/Credit Card/MyDebit (Bank Card) card number for verification. However, if you are unable to provide the Touch ‘n Go card/VISA or Mastercard Debit/Credit Card/MyDebit (Bank Card) card number, a penalty fee of RM30 (Gurney Plaza, Queensbay Mall, East Coast Mall) / RM50 (3 Damansara, The Mines, Sungei Wang Plaza) is applicable. In such cases, our staff will verify your personal details, including your NRIC No, driver’s license, car registration, and car key.
If all the necessary details are complete and verified, our staff will assist you by accompanying you to the nearest Cashless Payment Kiosk (CPK) for payment.

To receive immediate assistance, please press the intercom button located at the exit barrier. Our dedicated staff will be available to assist you. To facilitate the process, kindly provide your Touch ‘n Go card/VISA or Mastercard Debit/Credit Card/MyDebit (Bank Card) number for verification purposes. Once verified, our staff will accompany you to the nearest Cashless Payment Kiosk (CPK) to make the necessary carpark rate payment.
After completing the payment, kindly return to your vehicle and proceed to the exit barrier. To notify our staff to open the barrier, please press the intercom button again at the exit barrier and request to exit. They will assist you in promptly exiting the car park.

If you encounter payment failure due to low balance, bank error, or Touch ‘n Go error, and do not have an alternative card, please proceed to the Fire Command Centre (FCC) or car park office (kindly refer to our FCC and car park office location at no.14). Our staff at the FCC will provide further guidance and assist you in resolving the issue.

You will be directed to visit the nearest Cashless Payment Kiosk (CPK) to make the payment. Simply tap your TNG/Bank Card at the CPK to complete the payment process via e-wallet.

Upon returning to your vehicle, kindly proceed to the exit barrier and tap your Touch ‘n Go card/VISA or Mastercard Debit/Credit Card/MyDebit (Bank Card) to exit the car park.

If you encounter payment failure due to low balance, Touch ‘n Go card/VISA or Mastercard Debit/Credit Card/MyDebit (Bank Card) error, you may use an alternative Touch ‘n Go card/VISA or Mastercard Debit/Credit Card/MyDebit (Bank Card) to exit. Simply tap the original card that you entered the carpark with, then tap your alternative Touch ‘n Go card/VISA or Mastercard Debit/Credit Card/MyDebit (Bank Card) to exit.

There is a minimum balance of RM20 required in your MyKad / Touch ‘n Go card to enter the carpark.

There is no surcharge for parking payment using Touch ‘n Go card/VISA or Mastercard Debit/Credit Card/MyDebit (Bank Card).

You may only enter the car park with a credit balance of RM20 in your Touch ‘n Go card. However, you may use an alternative Bank card to enter the carpark.

For assistance, you may enquire at our Customer Service Counter or visit our website at https://capitalandmalls.com.my/parking/ for more information.

You can visit our Customer Service Counter located at:
Sungei Wang Plaza – Level 1
The Mines – Level 3, East Court
3 Damansara – Ground Floor
Gurney Plaza – Ground Floor
Queensbay Mall – Ground Floor
East Coast Mall – Ground Floor

Mall Fire Command Centre(FCC) Location Car Park Office Location Contact Number
The Mines
Level 3 (South Court)
Fire Command Centre (FCC)
(603) 8949 6396
3 Damansara
The Piazza, Ground Floor
Basement 1
(603) 7663 2869
Sungei Wang Plaza
B1, Yellow Zone
B2 near to Entrance 2
(603) 2117 0288
East Coast Mall
Ground Floor Al-Fresco area next to Subway outlet
Next to Fire Command Centre(FCC)
(609) 5658 8700 / (609) 565 8701
Gurney Plaza
Ground Floor (beside CK Jeans)
Fire Command Centre(FCC)
(604) 222 8221 / (604) 222 8167
Queensbay Mall
Ground Floor South Zone
3rd Floor South Zone
(604) 619 8877 & (604) 619 8981
Mall Parking Rates
Sungei Wang Plaza

1. Basement Car Park
Monday to Friday
RM4.00 for the first 2 hours
RM1.00 for every subsequent hour or part thereof
Flat Rate RM8.00 (6pm-6am) 

Saturday, Sunday & Public Holiday
RM4.00 for the first 2 hours
RM2.00 for every subsequent hour or part thereof
Flat Rate RM8.00 (6pm-6am) 

2. Level 4 Car Park
Mon - Sun & Public Holiday
Flat Rate RM8.00 (6pm-6am)

Queensbay Mall

1.Basement Car Park
Monday to Friday
First 2 hours or Part Thereof - RM1.00
Each Subsequent Hour or Part Thereof - RM1.00
Sat, Sun & Public Holidays
First hours or Part Thereof – RM2.00
Each Subsequent Hour or Part Thereof - RM1.00

2. Multi-Level Car Park
Monday to Friday
First 3 hours or Part Thereof - RM1.00
Each Subsequent Hour or Part Thereof - RM1.00
Sat, Sun & Public Holidays
First 2 hours or Part Thereof – RM2.00
Each Subsequent Hour or Part Thereof - RM1.00

The Mines
3 Damansara
East Cost Mall
Gurney Plaza

FAQ (Bahasa Malaysia)

Sistem pembayaran parkir tanpa tunai telah dilaksanakan di:

  • 3 Damansara
  • Sungei Wang Plaza
  • Gurney Plaza
  • East Coast Mall
  • The Mines
  • Queensbay Mall

Anda boleh masuk dan keluar dari pusat membeli-belah ini dengan mudah. Imbas kad Touch ‘n Go anda atau dengan menggunakan NRIC, MyDebit, kad debit/kredit VISA/Mastercard (Kad Bank) di pintu masuk dan pintu keluar parkir kereta. Sila pastikan kad yang dipilih mempunyai dana/baki yang mencukupi sebelum masuk ke ruang parkir.

Kadar parkir akan kekal sama, tanpa sebarang perubahan atau tambahan. Terus bersama kami untuk sebarang pengumuman/info terbaru tentang kadar bayaran tempat letak kereta.

Anda perlu memastikan fungsi PayWave kad VISA atau Mastercard kad Debit/Credit/MyDebit Kad sudah diaktifkan.

Sila rujuk kadar bayaran parkir di bil.15

Sila ke Pusat Kawalan Kebakaran atau Pejabat Pengurusan Parkir dan kakitangan yg bertugas akan membantu dengan segera. Sila rujuk lokasi Pusat Kawalan Kebakaran di bil.14.

Anda tidak akan dikenakan denda jika anda dapat menyediakan nombor kad Touch ‘n Go/VISA atau Mastercard Kad Debit/Kredit/MyDebit (Kad Bank) untuk pengesahan. Walau bagaimanapun, jika anda tidak berjaya mengesahkan nombor kad Touch ‘n Go/VISA atau Mastercard Kad Debit/Kredit/MyDebit (Kad Bank), denda sebanyak RM30 (Gurney Plaza, Queensbay Mall, East Coast Mall) / RM50 (3 Damansara, The Mines, Sungei Wang Plaza) akan dikenakan. Dalam kes seperti ini, kakitangan kami akan memeriksa maklumat peribadi anda, termasuk NRIC, nombor lesen memandu, nombor pendaftaran kereta, dan kunci kereta. Setelah semua maklumat yang diperlukan sudah lengkap dan disahkan, kakitangan kami akan membantu anda untuk membuat pembayaran di Kiosk Bayaran Tanpa Tunai.

Untuk mendapatkan bantuan segera, sila tekan butang interkom yang terletak di palang panghalang keluar, kakitangan kami yang bertugas akan sedia membantu. Untuk memudahkan proses, sila berikan nombor kad Touch ‘n Go/VISA atau Mastercard Kad Debit/Kredit/MyDebit (Kad Bank) anda untuk pengesahan. Setelah pengesahan selesai, kakitangan kami akan membawa anda ke Kiosk Bayaran Tanpa Tunai (CPK) yang terdekat untuk membuat pembayaran kadar parkir yang diperlukan. Setelah membuat pembayaran, anda boleh pandu keluar dari tempat letak kereta. Setibanya di palang penghalang keluar, sila tekan butang interkom sekali lagi dan beritahu kakitangan yang bertugas bahawa anda ingin keluar. Kakitangan yang bertugas akan bantu untuk membuka palang di penghalang keluar.

Jika anda mengalami kegagalan pembayaran akibat baki yang rendah, ralat bank, atau ralat kad Touch ‘n Go, dan tidak mempunyai kad alternatif, sila pergi ke Pusat Kawalan Kebakaran (sila rujuk lokasi Pusat Kawalan Kebakaran di bil.14). Kakitangan kami di Pusat Kawalan Kebakaran akan memberikan bimbingan lanjut dan membantu anda menyelesaikan masalah tersebut. Anda akan diarahkan untuk mengunjungi Kiosk Bayaran Tanpa Tunai (CPK) terdekat untuk membuat pembayaran. Cukup imbas kad Touch ‘n Go/VISA atau Mastercard Kad Debit/Kredit/MyDebit (Kad Bank) anda di CPK untuk menyelesaikan proses pembayaran menggunakan e-wallet. Selepas kembali ke kenderaan anda, sila hala ke palang penghalang keluar dan imbas kad Touch ‘n Go/VISA atau Mastercard Kad Debit/Kredit/MyDebit (Kad Bank) anda untuk keluar dari tempat letak kereta.

Jika anda gagal untuk membuat bayaran akibat baki yang tidak mencukupi, transaksi kad Touch ‘n Go/VISA atau Mastercard Kad Debit/Kredit/MyDebit (Kad Bank) ditolak, anda juga boleh menggunakan kad Touch ‘n Go/VISA atau Mastercard Kad Debit/Kredit/MyDebit (Kad Bank) yang lain sebagai alternatif untuk pandu keluar.  Imbas kad Touch ‘n Go/VISA atau Mastercard Kad Debit/Kredit/MyDebit (Kad Bank) yang sama digunakan untuk masuk ke parkir, kemudian imbas kad Touch ‘n Go/VISA atau Mastercard Kad Debit/Kredit/MyDebit (Kad Bank) alternatif untuk keluar.

Baki minima RM20 diperlukan bag MyKad / kad Touch ‘n Go untuk masuk ke ruangan parkir.

Tiada bayaran tambahan untuk bayaran parkir apabila anda menggunakan kad Touch ‘n Go/VISA atau Mastercard Kad Debit/Kredit/MyDebit (Kad Bank).

Anda hanya boleh memasuki ruang parkir jika baki minima Touch ‘n Go anda adalah RM20. Walau bagaimanapun, anda boleh menggunakan Kad Bank alternatif untuk masuk ke ruang parkir.

Untuk bantuan, sila ke Kaunter Khidmat Pelanggan atau layari laman web kami di https://capitalandmalls.com.my/parking/ untuk maklumat lanjut.

Kaunter Khidmat Pelanggan terletak di:
Sungei Wang Plaza – Level 1
The Mines – Level 3, East Court
3 Damansara – Ground Floor
Gurney Plaza – Ground Floor
Queensbay Mall – Ground Floor
East Coast Mall – Ground Floor

Mall Fire Command Centre(FCC) Location Pejabat Pengurusan Parkir Lokasi Nombor Telefon
The Mines
Level 3 (South Court)
Fire Command Centre (FCC)
(603) 8949 6396
3 Damansara
The Piazza, Ground Floor
Basement 1
(603) 7663 2869
Sungei Wang Plaza
B1, Yellow Zone
B2 near to Entrance 2
(603) 2117 0288
East Coast Mall
Ground Floor Al-Fresco area next to Subway outlet
Next to Fire Command Centre(FCC)
(609) 5658 8700 / (609) 565 8701
Gurney Plaza
Ground Floor (beside CK Jeans)
Fire Command Centre(FCC)
(604) 222 8221 / (604) 222 8167
Queensbay Mall
Ground Floor South Zone
3rd Floor South Zone
(604) 619 8877 & (604) 619 8981
Mall Kadar Bayaran Parkir
Sungei Wang Plaza
  1. Isnin hingga Jumaat
    RM4.00 untuk 2 jam pertama
    RM1.00 untuk setiap jam berikutnya
    Kadar rata RM8.00 (6pm-6am)

    Sabtu, Ahad & Cuti Umum
    RM4.00 untuk 2 jam pertama
    RM2.00 untuk setiap jam berikutnya
    Kadar rata RM8.00 (6pm-6am)

  2. Tingkat 4
    Isnin hingga Ahad & Cuti Umum
    Kadar rata RM8.00 (6pm-6am)
Queensbay Mall
  1. Basement
    Isnin hingga Jumaat
    RM1.00 untuk 2 jam pertama
    RM1.00 untuk setiap jam berikutnya

    Sabtu, Ahad & Cuti Umum
    RM2.00 untuk 2 jam pertama
    RM1.00 untuk setiap jam berikutnya

  2. Parkir Berperingkat
    Isnin hingga Jumaat
    RM1.00 untuk 3 jam pertama
    RM1.00 untuk setiap jam berikutnya

    Sabtu, Ahad & Cuti Umum
    RM2.00 untuk 2 jam pertama
    RM1.00 untuk setiap jam berikutnya
The Mines
3 Damansara
East Cost Mall
Gurney Plaza