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We are progressively rolling out a new License Plate Recognition (LPR) Parking System across our shopping malls nationwide to provide shoppers with a more convenient, seamless and ticketless parking experience.
To help you better understand the new parking system, please refer to the below frequently asked questions.
This FAQ is for general guidance only and may be updated, amended or revised from time to time without prior notice. Users are encouraged to review the latest version periodically to stay informed of any changes.
1. When will the LPR Parking System be available?
The LPR Parking System will be introduced in phases across our participating malls in phases.
The system will first be launched at 3 Damansara on 27 October 2026.
The rollout schedule for our other malls will be communicated from time to time through our official channels.
Please refer to the implementation schedule below for the respective rollout dates:
Shopping Mall | LPR Parking Availability |
3 Damansara | From 27 October 2026 |
Gurney Plaza | Coming Soon |
Queensbay Mall | Coming Soon |
JUMPA @ Sungei Wang Plaza | Coming Soon |
East Coast Mall | Coming Soon |
The Mines | Coming Soon |
2. What is the License Plate Recognition (LPR) Parking System?
The LPR Parking System uses LPR-enabled cameras to automatically capture and recognise vehicle registration numbers upon entry and exit from the car park. The system records the entry and exit times of vehicles, facilitate the calculation of the applicable parking charges and payment processing, and enables a seamless ticketless parking experience.
For operational, security and parking management purposes, the system may also collect, process and retain vehicle images, transaction records and other related information in accordance with the Personal Data Protection Policy and the Personal Data Protection Act 2010.
3. How does the LPR Parking System work?
The LPR-enabled camera automatically scans and captures the vehicle registration number as the vehicle approaches the entry barrier. Once the vehicle registration number has been successfully recognised and recorded, the barrier will automatically open to allow the vehicle to enter the car park.
When the vehicle is at the exit lane, the system will recognise the vehicle registration number and retrieve the corresponding entry record. Where a matching entry record is found, the applicable parking charges will be displayed.
Upon successful payment, the exit barrier will automatically open to allow the vehicle to leave the car park.
4. Do I need to collect a parking ticket when entering the car park?
No. The LPR Parking System is fully ticketless. Your vehicle registration number is automatically captured upon entry and used to identify your parking session.
5. Do I need to register my vehicle before using the LPR Parking System?
No prior registration is required for general parking users. The system automatically captures your vehicle registration number when you enter the car park.
However, by entering and using the car park, users acknowledge that vehicle registration number and related parking records may be collected and processed for parking administration, security, enforcement and other purposes described in the Personal Data Protection Policy which can be publicly accessed at https://www.capitaland.com/en/legal-notices/privacy-policy.html.
However, season parking holders must ensure that their registered vehicle registration numbe(s) are kept up to date in the system to enable automatic recognition and access.
6. Will the LPR Parking System change the existing parking rates?
No. The introduction of the LPR Parking System does not itself change the applicable parking rates.
Please refer to the parking rate displayed and published at the respective mall from time to time.
7. What payment methods are accepted?
The LPR Parking System currently supports the following cashless payment methods:
8. How do I pay my parking charges?
When your vehicle arrives at the exit lane, the system will identify your vehicle registration number and display the applicable parking charges. Complete payment using an accepted payment method. Upon successful payment, the barrier will open automatically to allow your vehicle to exit.
9. What should I do if my parking payment is unsuccessful?
If your payment is unsuccessful, please try an alternative payment method within five (5) minutes.
If you continue to experience difficulties, press the intercom button at the exit lane for assistance or visit our Car Park Office or Fire Command Centre(FCC). Our Car Park Operator may direct you to the Car Park Office assistance point if the issue cannot be resolved at the exit or further verification is required.
Location of Fire Command Centre:
3 Damansara
Fire Command Centre(FCC) located at The Piazza, Ground Floor
Car Park office located at Basement 1
Call (603) 7663 2869 for assistance
The Mines
Fire Command Centre(FCC) located on Level 3 (South Court)
Car Park office located at Fire Command Centre (FCC)
Call (603) 8949 6396 for assistance
Sungei Wang Plaza
Fire Command Centre(FCC) located at B1, Yellow Zone
Car Park office located at B2 near to Entrance 2
Call (603) 2117 0288 for assistance
East Coast Mall
Fire Command Centre(FCC) located at Ground Floor Al-Fresco area next to Subway outlet
Car Park office located at next to Fire Command Centre(FCC)
Call (609) 5658 8700 / (609) 565 8701 or for assistance
Gurney Plaza
Fire Command Centre(FCC) located at Ground Floor (beside CK Jeans)
Car Park office located at same Fire Command Centre(FCC) room
Call (604) 222 8221 / (604) 222 8167 for assistance
Queensbay Mall
Fire Command Centre located at Ground Floor South Zone.
Car Park office located at 3 Floor South Zone
Call (604) 6198877 & (604) 6198981 for assistance
10. What should I do if the exit barrier does not open after payment?
Please remain at the exit lane and press the intercom button for assistance. Our Car Park Operator will verify your payment and and provide further assistance to facilitate your exit.
11. What should I do if I experience difficulties at the entry or exit lane?
Please use the intercom button to contact our Car Park Operator at the entry and exit lane. If the issue cannot be resolved remotely, you may be directed to the Car Park Office or Fire Command Centre(FCC) for further assistance.
12. What happens if the parking system is temporarily unavailable?
If the system becomes unavailable due to a technical, network or connectivity issue, please press the intercom button at the exit lane for assistance.
Our Car Park Operator will assess the situation and guide you through the appropriate procedures to facilitate the exit. You may be directed to another available exit lane, the Car Park Office or Fire Command Centre(FCC), where applicable, if the issue cannot be resolved at the exit.
13. What happens if the LPR Parking System experiences a technical issue?
If the system experiences a technical issue that affecting vehicle recognition or payment processing, please contact our Car Park Operator through the intercom at the exit lane.
Where necessary, you may be directed to another available exit lane, the Car Park Office or Fire Command Centre(FCC), where applicable, if the issue cannot be resolved at the exit.
14. What happens if the system is unable to recognise my vehicle registration number upon entry?
In most cases, the barrier will open automatically to allow you to enter the car park.
If the system is unable to retrieve your entry record upon exit, please press the intercom button at the exit lane for assistance. Our Car Park Operator will assist in verifying your vehicle registration number and entry record to determine the applicable parking charges.
Once the applicable parking charges are displayed, complete payment using an accepted payment method.
Upon successful payment, the barrier will open automatically to allow your vehicle to exit.
15. What should I do if my vehicle registration number is incorrectly recognised?
If the system incorrectly captures, fails to recognise your vehicle registration number or is unable to match your vehicle registration number upon exit, please press the intercom button at the exit lane or visit the Car Park Office or Fire Command Centre(FCC) for assistance. Our Car Park Operator will assist in verifying your vehicle registration number and entry record to determine the applicable parking charges.
Once the applicable parking charges are displayed, complete payment using an accepted payment method. Upon successful payment, the barrier will open automatically to allow your vehicle to exit.
16. How can I ensure my vehicle registration number is recognised correctly?
To support and improve recognition accuracy, your vehicle registration plate should be kept clean, clearly visible and free from obstructions. You should also approach the entry and exit barriers slowly and maintain a reasonable distance from the vehicle in front.
17. Is the LPR Parking System always accurate?
The LPR Parking System is designed to achieve a high degree of accuracy. However, vehicle recognition may be affected by factors beyond our reasonable control, including:
Accordingly, we do not guarantee that the LPR Parking System will operate continuously, uninterruptedly or without error at all times.
18. Can season parking holders use the new LPR Parking System?
Yes. The LPR Parking System supports season parking access and will automatically recognise approved and registered vehicle registration numbers.
19. Do season parking holders need to use their Touch ’n Go card at the entry/exit lane?
No. Once a registered vehicle is recognised by the system, the entry and exit barriers will operate automatically without requiring the use of a Touch ‘n Go card.
20. How many vehicle registration numbers may be registered for each season parking holder?
Each season parking account may register only one (1) vehicle registration number.
Registration and updates may be made through the Car Park Office, subject to the applicable season parking terms and conditions.
21. If I enter the car park with a vehicle that is not registered under my season parking account, can the parking charges be waived?
No. Season parking privileges apply only to the vehicle registration number registered under the applicable season parking account. Any unregistered vehicle will be treated as a public parking user and will be subject to the prevailing public parking charges.
22. What should I do if my registered season parking vehicle is not recognised upon entry?
If your vehicle is not recognised upon entry, the barrier may open automatically to avoid unnecessary traffic congestion. Please proceed to the Car Park Office as soon as reasonably practicable for assistance. The Car Park Operator will verify your season parking entitlement and update the vehicle registration number in the system where necessary.
23. What happens if my registered season parking vehicle is not recognised upon exit?
Please press the intercom button at the exit lane for assistance. Our Car Park Operator will verify season parking entitlement and update the system where necessary to facilitate your exit.
24. Can I still redeem parking discounts or parking validations under the LPR Parking System?
Parking discounts, validations and shopper parking privileges are currently not available under the LPR Parking System.
Should such features be introduced in the future, the eligibility criteria, applicable terms and redemption procedures will be communicated through our official channels from time to time.
25. Is there a grace period after payment before I must exit the car park?
Parking charges are payable at the exit lane immediately before leaving the car park. Upon successful payment, the exit barrier will open automatically to allow you to exit. To avoid unnecessary delays and traffic congestion, you are encouraged to proceed through the exit barrier promptly after payment has been successfully processed.
26. Do foreign-registered vehicles and motorcycles support the LPR Parking System?
Yes foreign-registered vehicles are supported. No LPR for motorcycles. Motorcycles enter using TNG/bank card.
27. Will I be charged again if the barrier does not open after successful payment?
No additional parking charges will be imposed solely because the exit barrier does not open after successful payment due to a system or technical issue.
If you encounter this situation, please remain at the exit lane and press the intercom button for assistance. Our Car Park Operator will verify your payment record and assist in facilitating your exit.
28. Do season parking holders need to update their vehicle registration number in the system?
It is advisable for season parking holders to ensure that their vehicle registration number is updated in the system. This helps to ensure smooth entry and exit through the LPR system and minimises the likelihood of vehicle recognition issues. Should there be any changes to the registered vehicle, season parking holders are encouraged to update their vehicle details at the Car Park Office.
29. Does the LPR Parking System collect and process personal data?
Yes. The LPR Parking System collects and processes information including vehicle registration numbers, vehicle images, entry and exit records, transaction records and other information reasonably required for the operation, administration, security and enforcement of the car park.
Where such information constitutes personal data under applicable laws, it will be processed in accordance with the Personal Data Protection Policy which can be publicly accessed at https://www.capitaland.com/en/legal-notices/privacy-policy.html.
30. What information does the LPR Parking System collect?
The LPR Parking System may collect, record and process information including:
Where such information constitutes personal data under applicable laws, it will be processed in accordance with the Personal Data Protection Policy and the Personal Data Protection Act 2010.
31. Why is this information collected?
The information collected through the LPR Parking System may be used for purposes including:
32. Will my information be shared with third parties?
Information collected through the LPR Parking System may be disclosed to our related corporations, parking operators, technology service providers, professional advisers, insurers, auditors, law enforcement agencies, government authorities and other parties where reasonably necessary for the purposes described above or as required or permitted by law.
33. Where can I find more information about how my information is processed?
Please refer to the Personal Data Protection Policy which can be publicly accessed at https://www.capitaland.com/en/legal-notices/privacy-policy.html. for further information regarding the collection, use, disclosure, retention and processing of personal data.
34. Is the mall liable for system failures, delays or incorrect recognition?
To the fullest extent permitted by law, the mall owner, mall manager, parking operator and their respective employees, agents and contractors shall not be liable for any loss, damage, cost, expense, delay, inconvenience, loss of profit, loss of opportunity or any indirect, incidental, special or consequential loss arising from or in connection with:
Nothing in this FAQ excludes or limits any liability which cannot lawfully be excluded or restricted under applicable law.
35. Is the mall responsible for the security of my vehicle?
The provision of parking facilities and operation of the LPR Parking System do not create any duty of custody, bailment or safekeeping in respect of any vehicle or its contents.
All vehicles are parked entirely at the owner’s risk. To the fullest extent permitted by law, the mall owner, manager and parking operator shall not be responsible for any loss of or damage to any vehicle or its contents, except where directly caused by their proven negligence and where such liability cannot be excluded under applicable law.
36. Does use of the LPR Parking System create any guarantee or entitlement?
The LPR Parking System is provided solely as a parking access and management tool. The availability of the system, vehicle recognition functionality and parking services may be modified, suspended, replaced or discontinued from time to time for maintenance, upgrades, operational requirements, security reasons or circumstances beyond our reasonable control.
The mall reserves the right to implement alternative parking control, verification and payment procedures where necessary.